Cash on Delivery Safety: How to Inspect Parcels and Protect Yourself

Before the rider arrives

• Keep a record of your order: screenshot of the product, price and order number.
• Check whether the seller or platform allows opening the parcel before payment.
• Keep the exact amount ready if possible.
• If you weren't expecting a parcel, do not accept it.

At the door: a safe routine

1. 1

   Match the details

   Check your name, the order number and the amount on the airway bill.

2. 2

   Inspect the outside

   Look for torn tape, damage or a package much lighter than expected.

3. 3

   Start recording

   Begin a video before opening, showing the label and sealed parcel.

4. 4

   Open if permitted

   If open-parcel delivery is allowed, check the item matches the order.

5. 5

   Refuse if wrong

   If the parcel is clearly damaged or not what you ordered, refuse it politely and contact the seller.

Unboxing video tips

• Record in one continuous take, without cuts.
• Show all sides of the sealed box and the label.
• Show serial numbers or IMEI on electronics.
• Keep packaging until you are sure the item is fine.

If something goes wrong

1. 1

   Contact the seller or platform

   Report within the return window with your video and photos.

2. 2

   Use the platform dispute process

   Marketplaces usually have formal claims for wrong or damaged items.

3. 3

   Escalate if needed

   Contact your country's consumer protection authority for unresolved disputes. Report suspected fraud through your local police or official cybercrime reporting service.

Frequently asked questions