Frequently Asked Questions About Shopping Online in your market
Delivery times and payment options depend on the seller, destination and whether the order crosses a border. Check the estimated arrival date, customs charges and payment protection before checkout. These FAQs explain the practical checks that apply across markets.
Last reviewed: 27 October 2026
Delivery and tracking
How long does delivery take?
It depends on the seller and courier. Major cities are typically quicker than remote areas. Check the estimate on the product page and allow extra time during big sales and public holidays.
Which couriers deliver online orders?
Sellers may use national postal services, international couriers or regional delivery networks. Confirm the carrier in your order details and use its official tracking service.
How do I track my parcel?
Use the tracking number from your order confirmation on the courier's website or app.
Payments
Is it safe to pay by card online?
On reputable sites with HTTPS and recognised payment gateways, yes. Enable SMS alerts and one-time passwords on your card.
Can I pay with a digital wallet?
Many stores accept mobile wallets. Only pay through the store's checkout, not by sending money to a personal wallet number.
Are there extra COD charges?
Some sellers add a COD fee. Check the total at checkout.
Warranty, returns and safety
Does an online purchase have the same warranty?
If sold by an official store or authorised seller, usually yes. Keep the invoice and check whether the warranty is official or seller-provided.
What if I receive a fake product?
Report it to the seller and platform immediately with your unboxing video. See our returns guide for escalation steps.
How can I avoid scams?
Use well-known stores, avoid advance transfers to individuals, and be wary of prices far below other sellers.
Paying on delivery soon?
COD safety checklist